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AI and channels

In partnership with NexIA

Let an agent that knows your business answer the repetitive calls

The voice agent understands what the caller says — no “press 1” menus — checks your ERP during the call, quotes and sends the details over WhatsApp. Whatever needs judgment goes to your team.

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The problem

The phone won't let your team work

  • Calls on repeat

    Availability, prices and order status: questions answered the same way every time.

  • Frustrating menus

    Phone trees make callers hang up before they reach what they wanted.

  • Missed calls

    At peak times or after hours, every unanswered call can be a lost sale.

The solution

A voice agent connected to your data

NexIA's voice agent converses in natural language, checks information in your ERP in real time and takes concrete actions. It works alongside the WhatsApp agent to send quotes or details when the call ends.

This solution is from NexIA, our partner. Xamanek is your point of contact to evaluate and buy it. About the ecosystem

  • Natural language instead of option menus
  • Inventory, price and order lookups during the call
  • Transfer to a person when needed

How it works

Three steps to put it to work

  1. 1

    Call reasons

    We identify the most frequent reasons people call and what the agent must resolve in each.

  2. 2

    Connection and testing

    We connect the agent to your ERP and to telephony, and test it with calls from your own team.

  3. 3

    Supported launch

    It starts by handling one type of call; we review results and expand.

Try it

See it for yourself before you decide

{{TODO: test phone number or recording of a demo call with the voice agent}}. In the meantime, you can try NexIA's agent by chat.

  • NexIA demoOpen access

    NexIA agent chat

    Chat with NexIA's AI agent: ask about its products, how AI works in a business or which plan fits you.

    Try it now(opens in a new tab)
  • Xamanek demoOpen access

    Assessment: ready for AI?

    Five questions to find out whether to start with an AI agent or get your data in order first.

    Try it now

What's included

What you get

  • Natural-language call handling
  • ERP lookups during the call
  • Quotes and details sent over WhatsApp
  • Order tracking
  • Transfer to your team with context
  • {{TODO: available languages (Spanish and English?) and phone numbers in the US, Mexico and Colombia}}

Is it for you?

Who it's for — and who it isn't

It's for you if…

  • You get many calls with the same questions
  • Your customers would rather call than write
  • You have inventory, prices or orders in a system
  • You miss calls at peak times or after hours

It's not for you if…

  • Every call is a complex negotiation: that's a job for a person.
  • You get few calls a day.

FAQ

What people ask before signing up

How is it different from a phone tree?

A phone tree makes callers pick options on the keypad. The voice agent understands full sentences, answers with data from your system and can take actions.

How much does it cost?

It depends on call volume and integrations. {{TODO: voice agent pricing model (per minute, per plan or monthly)}}.

How long until it's ready?

We start with one or two call reasons to launch quickly. {{TODO: typical setup time}}.

Are calls recorded? What about privacy?

{{TODO: whether calls are recorded or transcribed, where they're stored and how callers are notified}}. Whatever is defined is disclosed to callers and in the privacy notice.

I already have a phone system. Do I have to replace it?

{{TODO: compatibility with phone systems and telephony providers}}.

What if the caller wants to talk to a person?

The agent transfers the call to your team when the caller asks or when the case calls for it.

Shall we look at your case?

Book a demo or message us on WhatsApp. In a 15-minute call we understand what you want to solve and tell you whether this is a fit.

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Solutions

Related solutions

  • AI agent suite

    One agent that handles WhatsApp and phone, queries your ERP and takes action: it quotes, collects and follows up.

    Explore the solution

  • AI-powered ERP

    Ask your ERP in plain language, generate quotes and automate tasks without switching systems.

    Explore the solution
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